Frequently Asked Questions

We offer comprehensive HVAC services including air conditioning repair and installation, heating system repair and installation, routine maintenance and tune-ups, indoor air quality solutions, duct cleaning and repair, thermostat installation and upgrades, and 24/7 emergency services. Whether you need a quick repair or a complete system replacement, our certified technicians have you covered.

For standard service appointments, we typically schedule within 24-48 hours of your request. Emergency services receive priority treatment with same-day or next-day availability in most cases. We understand that HVAC problems can't always wait, which is why we offer 24/7 emergency service. Call us anytime at (555) 123-4567 for immediate assistance.

Yes! We stand behind our work with comprehensive warranties. All repairs come with a minimum 90-day labor warranty. New installations include manufacturer warranties (typically 5-10 years on parts) plus our 1-year labor warranty. We also offer extended warranty options for added peace of mind. Specific warranty terms vary by service type and will be clearly outlined in your service agreement.

Absolutely. All our technicians are fully licensed, certified, bonded, and insured. They hold certifications from industry-recognized organizations and receive ongoing training on the latest HVAC technologies and safety procedures. We conduct thorough background checks on all employees and maintain comprehensive liability and workers' compensation insurance to protect both our team and your property.

We proudly serve the entire metro area and all surrounding communities within a 50-mile radius of our main office. This includes both residential and commercial properties. If you're unsure whether we service your specific location, please give us a call at (555) 123-4567 or submit a service request online. We'll let you know right away and, if possible, arrange service for you.

We recommend having your HVAC system professionally serviced twice a year—once in spring for your air conditioning and once in fall for your heating system. Regular maintenance helps prevent breakdowns, improves efficiency, extends equipment life, and maintains your manufacturer's warranty. Our maintenance plans make it easy to stay on schedule with automatic reminders and priority service.

For standard 1-inch filters, we recommend changing them every 30-60 days. Homes with pets, allergies, or high dust levels may need more frequent changes (every 20-30 days). Thicker filters (4-5 inches) can last 6-12 months. A clogged filter restricts airflow, making your system work harder and less efficiently. Check your filter monthly—if it looks dirty, change it. Our technicians will show you how during service visits.

Our comprehensive maintenance includes: inspecting and cleaning all components, checking refrigerant levels, testing electrical connections, lubricating moving parts, cleaning or replacing filters, inspecting and cleaning condensate drains, testing thermostat accuracy, checking safety controls, measuring system performance, and providing a detailed report with recommendations. We'll catch small issues before they become expensive problems.

With proper maintenance, a quality HVAC system typically lasts 15-20 years for furnaces and 10-15 years for air conditioners. However, this can vary based on usage, maintenance history, installation quality, and climate. Systems that receive regular professional maintenance tend to last longer and perform better. If your system is approaching these ages and requiring frequent repairs, replacement may be more cost-effective than continuing repairs.

Several simple steps can boost efficiency: change filters regularly, keep vents and registers clear, use a programmable thermostat, seal air leaks around windows and doors, ensure proper insulation, keep outdoor units clear of debris, close curtains during hot days, use ceiling fans to circulate air, and schedule regular professional maintenance. These measures can reduce energy bills by 10-30% while improving comfort.

Consider replacement if your system is 10-15+ years old, requires frequent repairs, shows decreased efficiency with rising energy bills, can't maintain comfortable temperatures, makes excessive noise, or has major component failures. If repair costs exceed 50% of replacement cost or your system uses outdated refrigerants (like R-22), replacement is often more cost-effective. We'll provide honest assessments and help you make the best decision for your situation.

Proper sizing is critical for efficiency and comfort. We perform detailed load calculations considering your home's square footage, insulation levels, window types and orientation, ceiling height, climate zone, number of occupants, and more. Oversized systems cycle on/off frequently, causing wear and humidity issues. Undersized systems run constantly and can't maintain comfort. Our experts ensure you get exactly the right size for optimal performance.

Most residential HVAC installations take 1-3 days depending on system type and complexity. A straightforward replacement of existing equipment typically takes 6-12 hours. New installations requiring ductwork modifications, electrical upgrades, or structural changes may take longer. We'll provide a detailed timeline during your estimate. Our crews work efficiently to minimize disruption while ensuring quality installation that meets all manufacturer specifications and local codes.

We install all major HVAC brands including Carrier, Trane, Lennox, Goodman, Rheem, American Standard, York, and more. As factory-authorized dealers for leading manufacturers, we offer competitive pricing and full warranty coverage. We'll help you select the best system for your needs and budget, considering efficiency ratings, features, reliability, and long-term value. Our experience with multiple brands means we can provide unbiased recommendations.

High-efficiency systems cost more upfront but provide significant long-term savings on energy bills. They're especially valuable if you plan to stay in your home long-term, have high usage patterns, or live in extreme climates. Many utilities offer rebates for high-efficiency equipment that can offset the initial cost. We'll calculate your potential savings and payback period so you can make an informed decision. Both options provide reliable comfort—the choice depends on your priorities and budget.